Chapter 4 and p.53, Appendix 1, p.197
Chapter 11, pages 173-176 to middle
You often hear phrases like “zero defects”, “do it right the first time”, “no excuse for “poor quality” in the media. Basically these expressions are pointing to a desire for perfect quality on a project for all deliverables, all of the time.
Do you think this is possible? Why or why not?
Do you think these slogans are helpful or harmful?
(Leave 200 words space for TWO responses. Replies are only visible to those who have posted at least one reply, so I have to post mine first, then I can screenshot others for you to write responses. )